Effective Date: 7/1/2022
Thermo Solutions, Inc. (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Who We Are

Our website address is: https://thermosne.com

2. Information We Collect

We may collect the following:

• Name, email, phone number (e.g., from forms or communications)
• Project or business details you provide
• IP address, browser user agent
• Uploaded media (if applicable)
• SMS consent opt-ins
• Cookies and embedded content behavior

3. Comments

If you leave a comment, we collect the data from the form, your IP address, and browser agent string to help with spam detection. An anonymized hash of your email may be sent to Gravatar to check for an associated profile. Once approved, your comment and profile photo (if applicable) will be publicly visible.

4. Media

If you upload images, avoid including embedded location data (EXIF GPS), as visitors may download and extract that data.

5. Cookies

We use cookies for:

• Saving your name/email for comments (1-year duration)
• Session login handling
• Saving screen display preferences
• Identifying content edits (1-day post ID cookies)

6. Embedded Content

Content like videos or maps from other sites may behave as if you visited those sites directly, which may collect data or use tracking cookies.

7. How We Use Your Information

We use your information to:

• Contact you regarding your inquiry or quote
• Provide services, support, and updates
• Improve our website and operations
• Send marketing or service-related SMS messages (if opted in)

8. SMS Consent

By submitting your phone number and opting in, you consent to receive SMS messages from us.
SMS consent is not shared with third parties or affiliates for marketing purposes.
You may opt out anytime by replying “STOP.”

9. Who We Share Data With

We do not sell your data. We only share data with:

• Hosting, form, and CRM providers
• Legal or compliance authorities (if required)

If you request a password reset, your IP may be included in the reset email.

10. How Long We Retain Data

• Comments and metadata: retained indefinitely
• User profiles: stored as long as your account exists
• Contact form data: stored for business and legal use

11. Your Rights

You may request:

• A copy of personal data we hold about you
• Deletion of your data (except that required for legal/admin reasons)

12. Where Your Data is Sent

Visitor comments may be checked via an automated spam detection service. We may store or process data on secure third-party platforms (e.g., CRM or hosting providers).

13. Contact Us

Thermo Solutions, Inc.
PO Box 813, Swansea, MA 02777
office@thermosne.com
508-372-8075